Legal

Refund Policy

Last updated: October 2026

Current

1. Overview

This Refund Policy explains when fees paid to RS Performance Index Pty Ltd for memberships and performance testing services may be refunded. It works alongside our Terms of Use and applies to payments made through our payment provider.

2. Memberships

Membership fees are charged according to the billing option disclosed before purchase. Cancellation requests can be submitted at any time. The effective cancellation date, continued access, any reasonable cancellation charge and any refund entitlement depend on the applicable agreement and South African consumer law. Nothing in this policy limits rights that cannot lawfully be excluded.

3. Performance testing services

Performance testing sessions are professional services delivered in person. Booking, cancellation and rescheduling conditions are disclosed before confirmation and remain subject to rights and remedies that apply under South African consumer law.

4. Eligible refunds

We will refund: (a) duplicate payments for the same product or period; (b) charges for a service that was not delivered due to an error on our side; and (c) incorrect charges caused by a system error. Refunds for eligible cases are returned to the original payment method.

5. Rescheduling and service cancellations

Applicable notice periods and any rescheduling or cancellation charge are disclosed before booking. Any charge must be reasonable and legally permissible in the circumstances. If RS Performance Index cannot provide a confirmed service, an appropriate reschedule, refund or other lawful remedy will be offered according to the circumstances and applicable law.

6. Non-refundable cases

Refunds are not issued for: change of mind after a billing period has started; sessions missed without notice (no-shows); or services already delivered, including completed testing sessions.

7. How to request a refund

Email rspindex@gmail.com with your payment reference and the reason for your request. We will acknowledge your request and respond within a reasonable time. Approved refunds are returned to the original payment method.

8. Contact

For any refund or billing question, contact RS Performance Index Pty Ltd at rspindex@gmail.com or 072 507 4691.